At The Community Bank we include purchase restrictions on debit cards to protect you and The Community Bank from fraud before it occurs. To prevent restrictions on your cards when traveling or shopping outside of your normal spending areas, you should contact The Community Bank to notify our Card Services Department of your travel/purchase dates and destination by simply calling us at 740.454.1600 or by logging into your Online Banking with Bill Pay account and sending us a message through our secure “Contact Us” feature.
Travel notifications submitted electronically will be applied by the first business day after we receive your secure message and must include the following information in order for us to process the request: contact number, where traveling to, when leaving, when returning, mode of travel (driving or flying), and last 4 digits of Card number.
FAQ: Community Bank Debit Card Safety
Due to the rise in fraudulent debit card activity worldwide, The Community Bank has enacted some security precautions to keep your funds, your personal information and The Community Bank as safe as we can.
As we receive notifications from our Fraud Center about current fraudulent activity, we place debit card restrictions to stop any fraud before it occurs which protects you and The Community Bank.
The purpose of these restrictions is to stop any fraud before it occurs which protects you and The Community Bank. Please contact us and we will work with you to lift any restrictions for your legitimate transactions.
What should I do before I travel overseas?
To prevent restrictions to your cards when traveling or spending outside of your norm, you should contact The Community Bank to notify our Card Services Department of your travel/purchase dates and destination. We can adjust your card to allow transactions for your travel area during your specific traveling dates. Another benefit of contacting us ahead of your travels is that using your Community Bank debit or credit card typically allows you to get a better foreign exchange rate.
Because fraudulent activity can restrict your card spending at any time, it is very important to always carry alternative methods of payment. We recommend using a combination of cash, a Community Bank credit card, and maybe even dusting off the ole check book.
Will my debit card work in foreign ATM's?
Yes, The Community Bank has not restricted any transactions in which you enter your PIN. However, please be aware that you may be charged exchange fees from the institution that you are withdrawing money.