At The Community Bank we are committed to protecting your personal and financial information – it is our most important responsibility!  We encourage you to keep an eye out for any suspicious activity, unauthorized transactions, and online scams targeting your banking information.  If you suspect fraudulent activity, please contact our Card Services Department at 740-454-1600 immediately. You may also contact The Community Bank's Fraud Center at 1-800-417-4592 after business hours and on the weekends!

The Community Bank's Fraud Center Is Protecting YOU!

At The Community Bank we take Check Card, ATM Card, and Home Equity Line of Credit Card fraud seriously and we're watching out for you! You may not know it, but you have round-the-clock protection against card fraud. In fact, we’re “watching” your Card transactions – day and night – with an innovative fraud monitoring solution that protects your accounts using state-of-the-art intelligence technology and skilled fraud experts. In our continuing efforts to keep your accounts secure, we have improved our alert system for potential Check Card fraud.

Here is how it works:

  • When potential Check Card fraud is detected, you will receive an automatic email notification, with the option to reply with "fraud" or "no fraud."
  • One minute after the email, you will receive a text alert, which also has the "fraud" or "no fraud" option.
  • If our Fraud Center does not receive a response from your email or text, you will then receive automated phone calls to confirm or deny the potential fraud that has been identified on your account. The call will also give the option of speaking to one of our fraud analysts.

Remember — our messages will never ask for your PIN or account number. You may contact our Card Services Department should you be unsure of the communications you receive from our Fraud Center.

It's hard to put a price on peace-of-mind, but luckily you don't have to. This service is absolutely free!

The phone number for The Community Bank's Fraud Center is 1-800-417-4592.

We encourage you to add this number to your phone contacts and label it "The Community Bank's Fraud Center," so it will display on your phone whenever you get a call from this number.

You can help us fight Check Card fraud by notifying us of any suspicious activity, such as unauthorized transactions in your checking account or online scams targeting your banking information. If you suspect fraudulent activity, please contact our Card Services Department at 740-454-1600 immediately. You may also contact The Community Bank's Fraud Center at 1-800-417-4592 after business hours and on the weekends!

Protect Yourself from Identity Theft

Identity theft is among the fastest growing crimes in the country, affecting millions of people every year. We want to help make sure you don't become one of those people. That's why The Community Bank has partnered with Deluxe to bring you Deluxe Provent, an integrated suite of identity theft protection. For an extremely low monthly fee, you can relax knowing your identity is safe and secure.

Deluxe Provent has the following theft protection choices:

Internet Monitoring

Ongoing searches of data and records available on the Internet to identify any known risks associated with up to 14 different consumer identity elements, such as Credit Card information, as well as alerts should anything be found.

ID Restoration

The Community Bank provides all Select Checking account customers free ID Restoration through Deluxe Provent. These customers may upgrade their level of identity theft protection, for a small monthly fee, by visiting and enrolling at www.deluxeprovent.ezshield.com.

A dedicated specialist is assigned to each Deluxe Provent user to assist identity theft victims with restoration of their identity to pre-theft status, and is backed by The EZShield® Promise which states that in the event of an identity theft, EZShield® will provide complimentary prevention, detection and restoration services for up to one year.

EZShield® Wallet

24/7 access to password-protected, encrypted secure information area containing essential personal information you want to manage and protect: identification, contact information, Credit Cards and bank accounts. EZShield® Wallet helps to eliminate paper trails and reduces the risk of fraud and identity theft.

Credit Monitoring

Daily monitoring and alerts to notify you or certain activities associated with your credit files.

Vault

Secure, digital off-site storage of important documents, with 24/7 secure online access.

Get Started Today!

Signing up for this valuable service is quick and easy:

  • Visit deluxeprovent.ezshield.com to view the various options
  • When you are ready to enroll, enter The Community Bank's Routing/Transit Number (044105576).
  • You'll be walked through the steps for enrolling and activating your membership.

Suspect Identity Theft?

If an account holder has the Deluxe Provent ID Restoration membership and feel that they are a victim of identity theft, contact Deluxe Provent customer service directly at (866) 460-0095 or go online to www.deluxeprovent.ezshield.com to report the incident.

Phone Support:

Deluxe and EZShield® provide a Customer Support Team to provide secure and superior service and support for all products. The Support team is staffed with Certified Fraud Specialists during their standard hours of operation: Monday - Friday; 8am-8pm EST. During off-hours, including weekends, representatives are available to answer basic questions and forward account holder questions/requests to a certified specialist for response on the next business day. Off-hours inquiries will be responded to within 12 hours or less. The number to call for assistance is 1-866-460-0095.

Email Support:

To further support account holders, Deluxe and EZShield® will also provide email support for service inquiries, Frequently Asked Questions, and other service-related questions. The Email Response team provides support during their standard hours of operation: Monday-Friday; 8am-8pm EST. Email received during off-hours will receive a response the next business day. Email may be sent to deluxeprovent@ezshield.com.

Online Security Tips

In today’s world, technology offers us wonderful conveniences and the Internet touches almost all aspects of everyone’s daily life.  At The Community Bank we focus on keeping you safe by sharing simple Online Security Tips to help you protect yourself online. These STOP. THINK. CONNECT.™ resources are designed to be engaging and educational. We invite you to share these tips with your family, friends, neighbors and co-workers.

FAQ: Community Bank Check Card Safety

Due to the rise in fraudulent Check Card activity worldwide, The Community Bank has enacted some security precautions to keep your funds, your personal information and The Community Bank as safe as we can.

Where will my card not work?

As we receive notifications from our Fraud Center about current fraudulent activity, we place Check Card restrictions to stop any fraud before it occurs which protects you and The Community Bank. Below you will find our current restrictions. These restrictions are subject to change based upon notification and request from you and/or as risks arise or as our business needs dictate.

The Community Bank has blocked all transactions that you do not input your Personal Identification Number (PIN) in the following countries (this includes Internet transactions):

  • Brazil
  • Chile
  • China
  • Hong Kong
  • India
  • Mozambique
  • Nigeria
  • Saudi Arabia
  • Spain
  • South Africa
  • Thailand
  • Ukraine

For all other countries, with the exception of The United States and The United Kingdom, each non-PIN based transaction will be limited to no more than $200.

Due to recent fraudulent transactions in Bowling Green, Canal Winchester, Columbus, Dublin, Findlay, Grove City, Lima, Reynoldsburg, Toledo, and Worthington Ohio as well as in Canada, we have limited usage available in those areas. For The United Kingdom there will be no restrictions on Check Card purchases.

While most chip and PIN card readers can still read magnetic stripe cards, travelers may have trouble using their card at self-service payment kiosks that don't recognize cards that don't have a chip, such as unattended ticket machines in train stations, parking meters, parking garages, tollbooths and gas stations where customers pay at the pump.

The purpose of these restrictions is to stop any fraud before it occurs which protects you and The Community Bank. Please contact us and we will work with you to lift any restrictions for your legitimate transactions.

What should I do before I travel overseas?

To prevent restrictions to your cards when traveling or spending outside of your norm, you should contact The Community Bank to notify our Card Services Department of your travel/purchase dates and destination. We can adjust your card to allow signature based transactions for your travel area during your specific traveling dates. Simply complete this form or call our Card Services Department at 740-454-1600 during normal business hours; Monday-Friday 8am to 6pm, Saturday 8am to 1pm.  Another benefit of contacting us ahead of your travels is that using your Community Bank Check or Credit Card typically allows you to get a better foreign exchange rate. 

Because fraudulent activity can restrict your card spending at any time, it is very important to always carry alternative methods of payment.  We recommend using a combination of cash, a Community Bank Credit Card, a Community Bank VISA Gift Card, and maybe even dusting off the ole check book.

Will my Check Card work in foreign ATM's?

Yes, The Community Bank has not restricted any transactions in which you enter your PIN. However, please be aware that you may be charged exchange fees from the institution that you are withdrawing money. Also, please note that The Community Bank has a $405 per day limit on ATM withdrawals, so if you are going to need more money than that on a daily basis, please call our Card Services Department and have your daily limit temporarily increased.

What should I do if my Check Card or Credit Card is stolen?

The Community Bank has many systems in place to help reduce the potential for fraud.

If your Community Bank card has been lost or stolen, please let us know immediately by calling us at 740-454-1600 during regular business hours; Monday-Friday 8am to 6pm, Saturday 8am to 1pm.

After business hours and on bank holidays, please use the following toll free numbers:

  • To report a lost or stolen VISA® Check Card, ATM Card, and/or Home Equity Line of Credit Card: 1-866-546-8273.T
  • o report a lost or stolen VISA® Credit Card: 1-800-325-3678.

You also have 24/7 access to suspend your Community Bank Check Card via your Online Banking with Bill Pay account as well as through your Free Community Mobile Banking App if you feel your Card has been lost, stolen or compromised.

What does The Community Bank do to protect me? 

The Community Bank monitors transaction patterns for suspicious behavior. If for instance you purchased groceries in your home town and 30 minutes later your card was used trying to buy a computer in an Australian electronics store that would be considered suspicious activity.

What should I use when traveling?

A tool that many people are using for travel is our Community Bank VISA® Gift Card. These work just like a Check Card, are prefunded, and are not tied to your Checking account like a traditional Check Card. One of many advantages VISA® Gift Card present is if by chance your VISA® Gift Card would be lost or stolen, replacing it is much easier than replacing your regular Check Card.

We recommend that when traveling overseas you use a combination of cash, a Community Bank Credit Card and a Community Bank VISA® Gift Card.

Where should I call with additional questions?

Should you have any questions regarding your Community Bank Card, please contact our Card Services Department by calling 740-454-1600 during business hours; Monday – Friday 8am to 6pm, Saturday 8am to 1pm.

Check Card Fraud – Critical Reminders

Check Card Fraud is Inconvenient!!! Are you as tired of it as we are?

Since we are in this together… here are some critical reminders to help. 

  • Because fraudulent activity can restrict your card spending at any time, it is very important to always carry alternative methods of payment. We recommend using a combination of cash, a Community Bank Credit Card, a Community Bank VISA® Gift Card, and maybe even dusting off the ole check book.
  • In order for us to alert you quickly, make sure your phone number(s) and email address are always up-to-date with The Community Bank.
  • Pay attention to alerts on potential Check Card fraud. These will come from our Fraud Center via email, text, phone call (in that order). Remember, our Fraud Center will never ask for your PIN or account number.
  • Add our Fraud Center number (1-800-417-4592) to your phone contacts and label it “The Community Bank’s Fraud Center,” so it will display on your phone whenever you get a call from this number.
  • Use your checking account to set up reoccurring payments instead of using a card number (which is a huge inconvenience when that card number changes).
  • Keep an eye out for any suspicious activity, unauthorized transactions, and online scams targeting your banking information.
  • If you suspect fraudulent activity, please contact our Card Services Department at 740-454-1600 immediately. You may also contact The Community Bank’s Fraud Center at 1-800-417-4592 after business hours and on the weekends!
  • You have 24/7 access to suspend your Community Bank Check Card via your Online Banking with Bill Pay account as well as through your Free Community Mobile Banking App if you feel it has been compromised.

Please visit The Community Bank’s website at www.thecombank.com for a complete list of our current country and city restrictions and updated fraud information. If you have questions, please contact our Card Services Department by calling 740-454-1600 during business hours; Monday – Friday 8 am to 6 pm, Saturday 8 am to 1 pm.